Refund Policy

1. Eligibility

This policy applies to the initial payment for a Starix PDF Pro monthly subscription and to a Starix PDF Pro lifetime purchase. To qualify, the request must:

• Be submitted within seven calendar days after the payment date shown on your receipt.
• Describe a functional problem, reproducible bug, activation failure, device or operating-system incompatibility, material difference from the advertised function, or another material factor affecting normal use.
• Include enough information for us to identify the purchase and understand the problem.

2. How to request a refund

Email service@starix.com.tw with:

• The email address used at checkout.
• Your Polar order number or receipt number.
• A short explanation of the issue and, if useful, your Windows version and Starix PDF version.

Do not send confidential PDF documents. If a sample is needed, support will ask for a redacted or non-sensitive reproduction.

3. Review and outcome

We may first offer a reasonable troubleshooting step or workaround. You are not required to accept repeated troubleshooting that does not resolve the issue. Once approved, the refund is issued through Polar to the original payment method. Bank or card processing time is controlled by the payment provider.

A full refund of a lifetime purchase revokes its Pro entitlement and device activations. For a monthly subscription, returning a payment and ending future billing are separate actions in Polar; we will ensure the appropriate subscription action is also completed when a refund is approved.

4. Renewals and cancellations

Canceling a monthly subscription prevents future renewals but is not automatically a refund of an earlier payment. The Polar customer portal displays the effective cancellation date and remaining entitlement. Duplicate charges, incorrect charges and unresolved severe defects may be reviewed separately even when they involve a renewal.

5. 14-day free trial

The 14-day Pro trial is separate from this refund policy and exists so you can test the Software before paying. The trial currently requires no payment card and does not automatically charge you when it ends.

6. Mandatory consumer rights

This policy does not limit rights that cannot be waived under the law that applies to you. Some jurisdictions provide additional remedies for defective digital content. Any valid mandatory right applies in addition to this policy.

For digital content supplied immediately, Taiwan law may allow the statutory seven-day cancellation right to be excluded only after clear disclosure and the consumer’s prior consent; rights relating to defects remain. The Polar checkout and final purchase flow must present any required consent before launch.

7. Contact

Refund and consumer complaints: service@starix.com.tw.